The website is develop by Digi
Telecommunications Sdn. Bhd., DBA digi,
is a mobile service provider in Malaysia.
On 24 May 1995 Digi became the first telco in
Malaysia to launch and operate a fully digital cellular network. They were
also the first to offer GPRS (2.5G) and later EDGE (2.75G)
in Malaysia on 14 May 2004. DiGi primarily uses the 1800 MHz band for GSM
with the network code of 502-16.
Digi is listed on
the Bursa Malaysia under the Infrastructure category.
It uses the native
dialling prefix identifier of "010", "016",
"0143", "0146" and "0149", although with the
implementation of mobile number portability mandated by
the Malaysian government this does not apply to subscribers who switched from
their old mobile service provider over to Digi. At the moment, switching to
DiGi is free.
Effectiveness IT Metrics
The effectiveness
of the digi base on:
Usability
This website is
easy to navigate. People can get the information they want only in one click.
There has a search part where people can click on it and typing what they want
to search. The website is divided to multiple categories, so the user can
choose what the categories they want to look for an information.
Satisfaction
Base on my study, customer will satisfied when they visit this website because whatever info customer want, they will get easily. The rate of the customer satisfaction is high when they can do transaction faster.
Conversion rate
The website persuade customer by promoting the latest services they provide to the new member. For now Digi promote the new plan and the benefit of the plan at the first page of the website.
Efficiency IT Metrics
Throughput
This website can be visit by using phone, laptop or whatever device that has internet. People can visit this website anytime and anywhere.
Transaction speed
The time taken for the website to make a transaction is lower. The system run smoothly even thought there are so many transaction been made.
System Availability
The system available 24 hours a week. People can visit the website anytime they want.
Information accuracy
The information the website provide is accurate because people need to know the latest promotion the company offer.
Web traffic
The number of unique visitor who visit the website updated daily. The number of customer visit is more than 50000 people a day.
Response time
The time it takes for the website to make interaction is around 1.718 second.
Satisfaction
Base on my study, customer will satisfied when they visit this website because whatever info customer want, they will get easily. The rate of the customer satisfaction is high when they can do transaction faster.
Conversion rate
The website persuade customer by promoting the latest services they provide to the new member. For now Digi promote the new plan and the benefit of the plan at the first page of the website.
Efficiency IT Metrics
Throughput
This website can be visit by using phone, laptop or whatever device that has internet. People can visit this website anytime and anywhere.
Transaction speed
The time taken for the website to make a transaction is lower. The system run smoothly even thought there are so many transaction been made.
System Availability
The system available 24 hours a week. People can visit the website anytime they want.
Information accuracy
The information the website provide is accurate because people need to know the latest promotion the company offer.
Web traffic
The number of unique visitor who visit the website updated daily. The number of customer visit is more than 50000 people a day.
Response time
The time it takes for the website to make interaction is around 1.718 second.
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